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REMOTE - BASED IN United States

Strategic Account Manager

O3 is truly revolutionary when it comes to thought leadership in industrial construction. Our construction software is designed to improve productivity performance on any job site. O3’s agile project management solutions are specific to construction because we understand the niche workflows and systems required to get the job done.

We are looking for a Strategic Account Manager responsible for owning the post-sale success and long-term relationships of our most strategic and enterprise accounts — including some of the largest asset owners, EPCs, and contractors in the world. The ideal candidate will have a proven track record in driving retention, adoption, and organic growth within complex B2B SaaS environments, and will serve as the primary advocate and escalation point for senior stakeholders at key accounts. This role requires exceptional communication skills, executive presence, and the ability to connect customer outcomes to measurable business value.

To be a successful candidate, you will need to have demonstrated experience managing enterprise-level, multi-stakeholder accounts and the ability to build trusted relationships at the C-suite level. This role requires a data-driven mindset, commercial awareness, and a deep understanding of how to accelerate time-to-value for customers navigating technology adoption in a traditionally low-tech industry. The Strategic Account Manager will collaborate cross-functionally with Sales, Product, PMO, and Marketing teams to ensure continuous improvement in client experience and to surface expansion opportunities.

Find the details of this role below.

Who We Are

O3 Solutions is growing! With hundreds of billions of dollars being spent within industrial construction— data center, energy, industrial manufacturing, infrastructure, mining & metals, our addressable market is significant. We are transforming these industrials through our cloud-based Agile project management platform.

Our target customers have a need (knowingly and some unknowingly) to partner with O3 Solutions to manage these complex industrial construction projects. By fully integrating the entire construction ecosystem on a modern cloud-based platform, our clients can deploy capital projects at a lower cost, on a more predictable schedule, and with decreased requirements for working capital. We envision a world where construction thrives through streamlined, Agile project management. Our vision is to create a future where every project team—from site planners to executives—at every project stage—from early project planning through commissioning and startup—collaborates effortlessly, empowered by technology that enhances agility, transparency, and efficiency.

About This Position

Brace yourself, in this role you will be stretched, challenged, pushed, and grown. O3 is a disruptive solution, and our customers are often late adopters when it comes to technology. Experience in knowing all aspects of our customers’ capital deployments is the key pathway to map a way forward for a O3 adoption.

You will own the post-implementation success and ongoing relationship for a portfolio of strategic and enterprise accounts, including some of the largest asset owners, EPCs, and contractors in the world. You will serve as the primary advocate for these accounts, driving adoption, value realization, and long-term retention while identifying organic expansion opportunities. This role focuses on customer health, satisfaction, and measurable outcomes to support renewals, references, and growth. This is a high-impact individual contributor or emerging leadership role reporting to the CRO, with significant visibility across the organization

Responsibilities

  • Own the end-to-end post-sale client journey for assigned strategic accounts, from successful handover after implementation through ongoing adoption, value delivery, and relationship stewardship
  • Build and execute tailored success plans, including adoption roadmaps, quarterly business reviews (QBRs), health scoring, and proactive risk mitigation to accelerate time-to-value and prove ROI
  • Drive product usage, feature adoption, and customer advocacy—capturing success stories, references, case studies, and testimonials that fuel expansion and marketing efforts
  • Monitor and improve key account metrics: Gross & Net Revenue Retention (NRR), churn risk reduction, customer satisfaction (NPS/CSAT), expansion revenue contribution, and adoption benchmarks
  • Act as the primary point of contact and escalation handler for senior stakeholders at top accounts; maintain trusted, executive-level relationships and serve as the voice of the customer internally
  • Collaborate closely with Account Executives, PMO, Training, and Support teams to ensure seamless handoffs and continuous improvement in client experience
  • Partner with Product, Solution Consulting, PMO, Sales, and Marketing to surface customer feedback, influence roadmap priorities, support expansion forecasting, and contribute to customer marketing initiatives (e.g., conferences, references)
  • Identify upsell/cross-sell signals through value realization discussions and work with Sales/Revenue teams to facilitate organic growth opportunities
  • Leverage scalable tech-touch motions (e.g., automated check-ins, usage alerts) alongside high-touch engagement to efficiently manage portfolio as it grows
  • Contribute to the evolution of standardized success playbooks, templates, and processes to support team scalability and consistency

Job Requirements

  • 5+ years in Customer Success, Account Success, or post-sales relationship management roles within B2B SaaS (construction tech, project management, field operations, or enterprise software strongly preferred)
  • Proven track record driving retention, adoption, and organic expansion in high-growth SaaS environments, with direct impact on NRR, churn mitigation, and customer health metrics
  • Experience managing complex, enterprise-level accounts with multi-stakeholder and international dynamics—building trusted relationships at C-level and senior executive levels
  • Strong commercial awareness and ability to connect customer outcomes to business value, including influencing renewals and identifying expansion potential (without primary quota responsibility)
  • Hands-on experience with success tools and tech stacks (e.g., HubSpot, Slack, Grain, or similar CRM/CS platforms; willingness to adopt and optimize modern tools)
  • Data-driven mindset with comfort analyzing usage metrics, health scores, and ROI proof points to guide proactive interventions
  • Exceptional communication, executive presence, and stakeholder management skills; ability to navigate ambiguity and advocate internally/externally
  • Demonstrated success in high-touch SaaS environments; experience with remote/hybrid collaboration and scaling processes is a plus

What We Offer

  • An opportunity to contribute to a leading-edge company that is disrupting the least digitized industry on the planet with our agile project management platform
  • The chance to make an impact on the way our technology is being developed and going to market
  • A vibrant, dynamic and fast-paced work environment, where you will be able to grow as we grow
  • Collaborative and inspiring teams
  • Work in a culture ‘Built on Values, Driven by Results’
  • Fun work environment where we celebrate our successes!
  • Comprehensive salary and benefits package
    • Competitive total compensation package
    • Unlimited PTO
    • Medical, Dental, & Vision Insurance
    • Voluntary Life/AD&D
    • Long term disability
    • Sabbatical
    • Maternity Leave
    • Nine (9) Company holidays

O3 at a Glance

91%
Employee Satisfaction Rating
58
Excellent NPS Score for Product Usability
92%
Client Satisfaction Rating