A prominent global energy company (referred to here as the “Owner”) and their engineering, procurement, and construction (EPC) contractor are driving a carbon capture project that plays a key role in the company’s commitment to sustainability. Located within one of its major energy and chemical parks in Alberta, Canada, the project is designed to capture approximately 650,000 tonnes of CO₂ annually. This complex endeavor requires smooth, real-time collaboration among multiple departments—a challenge that led the team to leverage O3’s Request for Information (RFI) workflow to streamline processes across stakeholders.
The Challenge: Efficient RFI Coordination Across Stakeholders
Managing RFIs is critical for any large-scale project but becomes especially challenging in an environment involving hundreds of stakeholders and multiple organizations. The team required a single tool to facilitate collaboration on RFIs, including streamlined workflows, approval processes, and ease of tracking. Previously, many RFI communications were handled through spreadsheets and standalone access databases, creating silos and delaying information flow.
The Solution: Centralized RFI Management in O3
O3’s integrated RFI module enabled engineers, field supervisors, and workface planners to work collaboratively within one centralized environment. The solution supported complex workflows with automated notifications and simplified the issuance, review, and resolution of RFIs. As a cloud-based solution, O3 provided real-time access to RFI information and enhanced transparency for the entire team.
Results: Faster RFI Resolution and Improved Communication
Implementing O3’s RFI workflow resulted in significant gains in project efficiency and accuracy:
- Time Savings: Automated workflows and notifications streamlined the RFI process, saving valuable time on administrative tasks.
- Enhanced Control: The team managed over 400 RFIs with consistency and control, tracking every step in the process across multiple stakeholders.
- Reduced Effort: By minimizing back-and-forth communication and centralizing RFI management, the team could focus on resolving issues faster.
Benefits: Real-Time Collaboration, Custom Reporting, and Enhanced Efficiency
The implementation of O3’s RFI workflow provided several key benefits to the project:
- Live Collaboration: Stakeholders from different organizations and departments communicated in real time, reducing delays and improving accuracy.
- Comprehensive Reporting: Customizable dashboards offered up-to-date reporting and real-time tracking of RFI status.
- Document Control: With no size limit on attachments and the ability to link RFIs to work packages, engineering drawings, and other essential documents, information was more accessible and easier to verify.
- Constraints Tagging: Automatic constraints tagging ensured work packages were up to date when RFIs impacted project scope.
According to one project team member:
“The RFI module in O3 reduced the time required to facilitate RFI responses, improved tracking, and enhanced traceability. The ability for every team member to access real-time information increased our efficiency in obtaining critical information.”
For the Owner and EPC contractor, O3’s RFI management solution simplified change management, moving the project team away from cumbersome spreadsheet and database systems. With its ease of use and adaptability, O3 provided a digital solution that supported the collaborative, dynamic environment necessary for a project of this scale and importance.
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