Project Manager Role Description

Job Description
The Project Manager / Operations is responsible for the project management of multiple on-going client projects, daily client interaction and communication, timeline and critical task management, coordination across multiple groups and resources and resolving project related issues.


  • Provide quality internal and external customer service
  • Manage a workload of multiple projects at one time
  • Oversee all aspects of new client implementations, and existing client upgrades
  • Responsible for timely project completion, issue identification / resolution, and customer delivery
  • Ensure clients clearly understand status of project throughout all phases; including completed tasks, pending deliverables, and outstanding items
  • Coordinate internal and external resources to ensure client and company objectives are met
  • Perform daily project tracking including resource management, inventory allocation/tracking, and workflow supervision of multiple projects
  • Collect and record installation documentation including customer set-up documents and configuration related information
  • Create and execute project work plans and revise when appropriate to meet changing needs and requirements
  • Summarize progress of project and prepare interim and project completion reports
  • Review deliverables and coordinate with other departments before forwarding to the client
  • Effectively apply our methodology and enforces project standards
  • Facilitate internal team and customer meetings effectively
  • Hold regular status meetings with project team
  • Suggest improvement to internal processes along with possible solutions to be more efficient
  • Comply with and help to enforce standard policies and procedures
  • Effectively interface with other departments for billing and contractual obligations

Preferred Experience

  • Strong IT project management skills with excellent customer service skills
  • Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
  • Must possess initiative with strong analytical and problem solving skills
  • Strong familiarity with project management tools and methodologies
  • Strong analytical and decision making skills
  • Strong verbal and written communications skills
  • Strong interpersonal, organization, and planning skills
  • Ability to effectively communicate with internal and external customers
  • Must possess excellent MS Office skills especially Project and Excel.
  • Must display great attention to detail
  • Comfortable making presentations and facilitating meetings
  • Must be comfortable working in a fast-paced dynamic environment
  • Industrial Construction experience preferred, knowledge of Advanced Work Packaging methodology a plus
  • Understanding of cloud, networking, and disaster recovery procedures a plus


  • Minimum of 5 years IT project management experience
  • Minimum of 5 years direct externally facing customer implementation experience
  • Bachelors degree in business or related field
  • Excellent verbal, written, and interpersonal skills
  • Ability to prioritize and organize effectively
  • Ability to work on multiple projects simultaneously
  • Ability to work both independently and with others
  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
  • Proficiency in using MS Office Suite and Windows-based computer applications

If you’re interested in this role and think your experience would be a good fit, send an email with your resume to